Privacy Policy

1. Information We Collect

When you register an account, use our platform, or interact with 22ck's services, we may collect certain categories of personal and non-personal information. We collect only what is necessary to provide a safe, fair, and enjoyable gaming environment for players in Bangladesh and beyond.

Personal Information

When you create or manage your 22ck account, we may collect the following personal data:

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number
• Mailing or residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details for bKash, Nagad, Rocket, Upay, Visa, or Mastercard transactions

Technical and Usage Data

In addition to personal data, we automatically collect certain technical information to ensure platform stability, security, and a personalised experience:

• IP address, browser type, and device model
• Pages visited, session duration, and navigation paths on 22ck.app
• Betting and gaming history associated with your account

2. How We Use Your Information

22ck uses the information we collect to operate and continuously improve our platform. Below are the specific purposes for which your data is processed:

• Account registration, identity verification, and KYC compliance
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks
• Providing customer support and responding to your queries promptly
• Sending account-related notifications such as transaction confirmations and security alerts
• Detecting and preventing fraudulent activity, money laundering, and account abuse
• Personalising your gaming experience, including game recommendations and promotional offers

3. Sharing of Information

22ck does not sell, rent, or trade your personal data. We may, however, share limited information with trusted third parties under the following specific circumstances:

Payment Processors

To facilitate deposits and withdrawals, we share necessary transaction details with our payment partners including bKash, Nagad, Rocket, Upay, and card network providers. These partners are contractually obligated to handle your data securely and use it solely for the purpose of completing your transaction.

Legal and Regulatory Authorities

We may disclose personal information when required to do so by applicable law, legal process, or government request, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 22ck, our players, or others.

Service Providers

We may engage trusted third-party service providers to assist with platform operations such as analytics, fraud detection, IT infrastructure, and customer support tools. All such providers are bound by data processing agreements and are prohibited from using your information for any purpose other than the services they provide to 22ck.

4. Cookies and Tracking Technologies

22ck uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in securely, and understand how you interact with our site. We use the following types of cookies:

• Essential cookies: necessary for the platform to function correctly, including session management and security features
• Analytical cookies: help us understand user behaviour and improve platform performance and content relevance
• Preference cookies: remember your language, region, and display settings for a smoother return visit

You may control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features of the 22ck platform.

5. Data Retention

We retain your personal information for as long as your account remains active or as necessary to provide you with our services. Following account closure, we may retain certain data for a period of time as required by applicable law, anti-money laundering regulations, or internal compliance requirements. The specific retention period will depend on the nature of the data and the legal obligations applicable to 22ck.

When your data is no longer required, we take appropriate steps to securely delete or anonymise it so it can no longer be linked back to you as an individual.

6. Security of Your Data

22ck takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to remain effective against evolving security threats.

7. Your Rights

As a user of the 22ck platform, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner:

• Right of access: you may request a copy of all personal data we hold about you
• Right to rectification: you may ask us to correct any inaccurate or incomplete information
• Right to erasure: you may request deletion of your personal data, subject to our legal obligations
• Right to object: you may object to the processing of your data for direct marketing purposes
• Right to withdraw consent: you may withdraw your consent to data processing at any time without affecting prior processing

To exercise any of the above rights, please contact our support team by email at [email protected]. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days, in line with standard data protection practices.

8. Third-Party Services

Our platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver our gaming catalogue. Additionally, payment gateway services including bKash, Nagad, Rocket, and Upay are operated by independent organisations with their own privacy policies. We recommend that you review the privacy policies of any third-party providers whose services you use through our platform.

22ck is not responsible for the data practices of third-party providers. Your interactions with these providers are governed by their respective privacy notices, and we encourage you to read them carefully before engaging with their services.

9. Children's Privacy

22ck is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from any person under the age of 21. This age restriction is consistent with responsible gaming standards and our commitment to protecting minors.

If we become aware that we have inadvertently collected data from a person under the age of 21, we will take immediate steps to delete such data from our systems. Parents or guardians who believe their child has registered on our platform should contact us immediately at [email protected].

10. Changes to this Privacy Policy

22ck reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 22ck following the posting of changes constitutes your acceptance of the revised policy.

We encourage all users to review this policy periodically. If you disagree with any revised version of this Privacy Policy, your recourse is to stop using 22ck's services and, if you are a registered user, to close your account by contacting our support team.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22ck handles your personal data, please do not hesitate to reach out to our dedicated support team. We are here to help and will respond as promptly as possible.

Email: [email protected]