Terms & Conditions

1. Acceptance of Terms

Welcome to 22ck, Bangladesh's trusted online gaming destination. By accessing or using any part of the 22ck platform — including our website, mobile interface, games, and all associated services — you agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately cease using the platform.

22ck reserves the right to amend, update, or revise these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Any continued use of the platform following the publication of changes constitutes your acceptance of those changes.

2. Eligibility & Registration

To register and use 22ck services, you must meet the following eligibility criteria without exception:

• You must be at least 21 years of age. 22ck strictly prohibits gambling by individuals under the age of 21.
• You must provide accurate, complete, and truthful information during registration. Providing false details is grounds for immediate account termination.
• Each individual is permitted to hold only one account on the 22ck platform. Duplicate accounts are strictly prohibited and will be closed without notice.
• You must not use the platform if you are located in a jurisdiction where online gambling is illegal. It is your sole responsibility to ensure compliance with local laws.
• You must not have been previously excluded or banned from any gambling platform. A history of fraudulent activity will result in permanent exclusion from 22ck.

3. Account Management

You are fully responsible for maintaining the security of your 22ck account. This includes safeguarding your login credentials, password, and any verification codes sent to your registered mobile number or email address.

Account Verification (KYC)

22ck may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any point during your use of the platform. This typically requires submitting a valid government-issued photo identification, proof of address, and in some cases proof of payment method ownership. Failure to complete KYC may result in account suspension and withholding of funds until verification is satisfactorily completed.

Account Suspension & Termination

22ck reserves the right to suspend or permanently terminate any account that is found to be in breach of these terms. Grounds for suspension or termination include, but are not limited to:

• Providing false or misleading registration information
• Operating multiple accounts or colluding with other players to manipulate outcomes
• Any form of fraudulent activity, money laundering, or abuse of platform promotions

4. Deposits & Withdrawals

22ck supports a range of local and international payment methods to serve Bangladesh-based players efficiently. All financial transactions on the platform are processed securely using SSL encryption. The following policies govern how deposits and withdrawals are handled.

Deposit Policy

Deposits made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard are typically credited to your account within minutes of transaction confirmation. Minimum and maximum deposit limits apply and may vary by payment method. 22ck does not charge transaction fees on deposits; however, your bank or mobile financial service provider may impose its own charges. All deposits must originate from a payment source registered in your name — third-party deposits are not permitted and may be reversed pending investigation.

Withdrawal Policy

Withdrawal requests are reviewed and processed within the timeframes specified on the platform. To initiate a withdrawal, your account must be fully verified (KYC completed) and your account balance must meet the applicable minimum withdrawal threshold. 22ck reserves the right to request additional documentation before releasing large withdrawals. Funds will only be returned to the same payment method used for the corresponding deposit wherever technically possible.

5. Bonuses & Promotions

22ck offers various promotional incentives including a welcome bonus, reload bonuses, free spin offers, and event-based promotions tied to major cricket tournaments such as the BPL, IPL, and T20 World Cup. Each promotion is subject to its own specific terms which are published alongside the offer.

• Bonuses are available to verified accounts in good standing only. Accounts under review, suspended accounts, or accounts flagged for suspicious activity are ineligible.
• All bonuses carry a rollover requirement. The rollover multiplier applicable to each bonus is stated clearly in the individual promotion's terms.
• 22ck reserves the right to withdraw, cancel, or modify any promotion at any time. In the event of a disagreement over interpretation of bonus terms, 22ck's decision is final.
• Bonus abuse, including artificially inflating wager counts or using multiple accounts to claim the same bonus, will result in account closure and full forfeiture of balances.

6. Responsible Gaming

22ck is committed to promoting safe, responsible, and enjoyable gaming experiences for all players. We believe that gaming should remain a recreational activity and never become a financial burden or a source of personal distress. All users are encouraged to set personal limits and to reach out to our support team if they feel their gaming behaviour is becoming problematic.

Self-Exclusion & Deposit Limits

Players may apply for a temporary or permanent self-exclusion at any time by contacting 22ck support. During a self-exclusion period, the account will be disabled and the player will be prevented from opening a new account. Deposit limits and session time limits may also be configured by players who wish to stay in control of their gaming activity. We take all responsible gaming requests seriously and process them promptly.

Age Verification

22ck strictly enforces a minimum age requirement of 21 years. All players are subject to age verification checks. If we have reason to believe that a registered user is under 21 years of age, the account will be suspended immediately pending verification. Any winnings generated by an underage player will be forfeited. We encourage parents and guardians to use internet filtering tools to prevent minors from accessing gambling platforms.

7. Prohibited Conduct

The following activities are strictly prohibited on the 22ck platform. Engaging in any prohibited conduct will result in immediate account termination, forfeiture of all funds, and may be reported to the relevant authorities:

• Using automated bots, scripts, or any software to manipulate game outcomes or gain an unfair advantage
• Engaging in money laundering, illegal fund transfers, or any activity that violates applicable financial crime laws
• Sharing, selling, or transferring your 22ck account credentials or account access to any third party
• Exploiting technical errors, system bugs, or glitches in our platform to gain unfair financial benefit

8. Intellectual Property

All content available on the 22ck platform — including but not limited to the website design, graphics, logos, game interfaces, text, software code, audio-visual elements, and promotional materials — is the exclusive intellectual property of 22ck or its licensed content providers.

Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 22ck platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, distribute,modify, reverse-engineer, or create derivative works from any part of the platform's content without prior written authorisation from 22ck.

Third-Party Game Providers

Many games available on 22ck are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers retain full intellectual property rights over their respective game content. 22ck acts solely as a distribution platform for these games and does not claim ownership of third-party game content.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 22ck, its directors, officers, employees, agents, and technology partners shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of data, loss of profits, or interruption of service.

• 22ck does not guarantee uninterrupted or error-free access to the platform. Scheduled and unscheduled maintenance, technical faults, or third-party service disruptions may affect platform availability.
• In the event of a technical malfunction during an active game round, 22ck will review the incident and, where appropriate, restore the affected game state or refund the wager placed. Our technical team logs all game events to ensure fair resolution.
• 22ck is not responsible for losses incurred as a result of your own decisions while using the platform. Gambling inherently involves financial risk, and players participate entirely at their own discretion and risk.

10. Privacy & Data Protection

Your privacy matters to 22ck. The collection, storage, and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the 22ck platform, you consent to the data practices described in our Privacy Policy.

22ck employs industry-standard SSL encryption to protect all data transmitted between your device and our servers. We do not sell your personal information to third parties. Your data is used solely to operate the platform, verify your identity, process transactions, and communicate with you regarding your account and applicable promotions.

11. Governing Law & Disputes

These Terms & Conditions shall be construed and governed in accordance with applicable law. In the event of any dispute arising from or related to the use of the 22ck platform or these terms, the parties agree to attempt to resolve the matter amicably through direct communication with 22ck customer support in the first instance.

• If a dispute cannot be resolved through direct communication, both parties agree to submit the matter to binding arbitration. The arbitration process will be conducted in English and any decision reached shall be final and binding on both parties.
• 22ck makes no representation that the platform is appropriate or lawful for use in all locations. Players are solely responsible for ensuring that their use of 22ck complies with all laws applicable in their jurisdiction.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect without modification.

12. Changes to These Terms

22ck may revise these Terms & Conditions at any time. When material changes are made, we will update the 'Last updated' date at the top of this page. We recommend that all registered players review these terms periodically to stay informed of any updates. Your continued use of the 22ck platform following any revision constitutes your binding acceptance of the revised terms.

13. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, or if you need assistance with your account, our support team is available around the clock. Reach us via email at [email protected]. Our team serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all regions of Bangladesh. Response times are typically within 24 hours Bangladesh Standard Time (BST, UTC+6).